Returns & Refunds
We want you to shop with confidence. If you are not completely satisfied with your purchase, ZoeTrends offers a straightforward returns process.
Returns Window
Customers may return eligible items within 14 days of receiving their order.
Eligibility for Returns
Returned items must:
- Be unused and unworn
- Include original tags and packaging
- Be in resalable condition
- Not show signs of damage, perfume, makeup, or washing
For hygiene reasons, earrings, underwear, swimwear, and certain beauty products may not be eligible for return unless faulty.
How to Request a Return
To initiate a return:
- Contact our customer service team with your order number
- Wait for return instructions and approval
- Send the item back using the recommended shipping method
Refund Processing
Once your return has been inspected and approved, refunds will be processed to the original payment method within 5–10 working days.
Exchanges
Exchanges are subject to stock availability. If your requested item is unavailable, a refund or store credit may be offered.
Faulty or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with supporting photographs.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is faulty or sent in error.
Non-Refundable Charges
Original shipping fees and customs charges are generally non-refundable unless legally required.
For returns enquiries, contact us at info@zoetrends.co.uk.